Refund and Returns Policy

Overview

Best Baa Dairy Limited hopes you enjoy our products and are satisfied with your purchase. If you have any questions or concerns please reach out to us, within 24 hours of pickup, through our website www.bestbaa.com or by phone at (519) 787-0707.

Product Availability

All orders are subject to product availability. If a product is not in stock at the time you place your order, we will notify you and, if payment has been received, refund you the total amount of your order, using the original method of payment.

Refunds, Returns, and Exchanges

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us, at orders@bestbaa.com with the order number, details of the product and the defect. *We will send you the next steps to receive an exchange or a refund, pending the issue.

If required, upon receiving the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

*Please contact us within 24 hours of pick up.

What is considered defective?

A product is considered defective if it has spoiled, while refrigerated, before its best before date.